Shipping Policy

At Luvé, we know you're excited to receive your order, and we're committed to making the process as smooth and transparent as possible.

We work with trusted fulfilment partners to deliver high quality products quickly and reliably. Below you'll find everything you need to know about processing, shipping, tracking, and delivery.

Order Processing

Orders are processed within 2 to 5 business days. During busy periods, holidays, or promotional events, processing may take slightly longer, but we'll always work to dispatch your order as quickly as possible.

Estimated Delivery Times

Delivery times begin once your order has been dispatched.

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or courier delays.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number and tracking link.

Please allow up to 72 hours for tracking information to become active. If your tracking hasn't updated after this time, feel free to contact our support team.

Email: hello@luvewellness.com

Shipping Delays

While we do everything possible to deliver on time, occasional delays can happen due to factors outside our control, including customs inspections, severe weather, public holidays, or courier disruptions.

If your order is taking longer than expected, we'll gladly help investigate with the shipping carrier.

Incorrect Shipping Address

Please double check your shipping address before placing your order.

If an incorrect or incomplete address is entered, your package may be delayed, returned, or incur additional shipping charges. If you notice a mistake shortly after ordering, contact us immediately and we'll do our best to update your details before dispatch.

Lost or Missing Packages

If your tracking shows your order has been delivered but you haven't received it:

• Check around your property and any safe places.
• Ask neighbours or your building reception if applicable.
• Contact your local courier.

If you're still unable to locate your parcel, please contact us and we'll work with the carrier to investigate.

Returns

We want you to love your purchase.

If you need to return your order, please refer to our Returns & Refund Policy for full details on eligibility, return conditions, and refund processing.

Need Help?

Our customer support team is always happy to assist.

Email: hello@luvewellness.com

We aim to respond to all enquiries within 24 to 48 business hours.